Request Account Deletion

P&D (Pick & Drive) users may request deletion of their account and associated personal data.

How to request deletion

Send an email from the email address associated with your account, where applicable, or provide the registered mobile number needed to identify your P&D account.

Please include:

• Your account role: Customer or Rider.
• Your registered mobile number.
• A clear statement that you want the P&D account deleted.

What happens next

The request will be reviewed and identity may be verified before deletion is processed. Account information and associated personal data will be deleted or anonymized as appropriate, except information that must be retained for security, fraud prevention, legal obligations or legitimate transaction records.

Do not send passwords, PINs or other secret credentials in your deletion request.